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Worldwide Return Management
As a retailer, you specialize in sales, sourcing goods, customer service, branding etc. There is one step that retailers find very difficult and tend to get messy, that is returns! Your team may not be trained to diagnose the returns, open each package, assess the real condition, check the issues the customer stated is correct, repackage the goods or even reselling them. Most retailers end up taking a loss on their returns and spend to much valued time dealing with them. This is where JPT steps in, we offer to do what you find difficult, we will process your returns, diagnose them, give you a clear description of each device or batch them into grades, we’ll offer to repair or refurbish your goods and can arrange for them to be resold. Our services are divided into 4 basics steps please see below for details.

Retailer Return Services

Diagnostics

JPT can receive your returns directly from your customers and fulfillment centers.
We diagnose each device individually to determine the device's exact condition so you can sell them again accurately and avoid further returns.

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Repair

JPT repairs and refurbishes the devices to assure that our clients can resell them at the highest going rate, minimizing the loss per unit. Each device will get a free estimate prior to repair.

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Sales

We can arrange for your goods to be sold at no extra cost with Our partners at E-Commerce Agency Ltd. E-CA’s professional listing team will assure to maximize client profits and sell your returns as fast as possible. CONTACT US FOR MORE INFO!

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Warranty

Are you selling refurbished goods or devices without a manufacturer warranty? Why not offer your customers warranty on your devices and get JPT to validate the warranty, diagnose and repair them,  your end users can even contact us directly for warranty claims.

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Retailers 360 returns service

Diagnostics repairs, sales, warranty and On-site diagnostics are operated by specialized teams, each service can be offered separately or you can combine various services.
Our 360 service is our best selling solution where retailers send returns directly and we manage them from A-Z.

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On site diagnostics

JPT will provide a complete automated system to easily diagnose/security wipe smartphones and tablets in the comfort of your own warehouse/office. Devices that are reported faulty can be sent directly to us without any further diagnostics.

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Diagnostics

JPT diagnoses each device individually to determine the condition of the device in order for our clients to be able to list them again accurately and avoid further returns.
1. Upon receiving the devices, we separate them by category, Manufacture, and Model.
2. Each device is checked for physical damage, internal damage, Software corruption, and even as simple a problem as damaged packaging.
3. Every device receives a unique code to identify the devices easily
4. Our client will have access to our web portal to monitor live updates on all there devices and a full history including detailed descriptions for each item which can be used for listings etc.
5. On our website you could choose if you would like us to ship the goods back to you or if you would like to send any of your devices to our repair team.
JPT assures our clients that confidentiality and security are dealt with on as a serious manner.
We pride ourselves with expert technicians.
With over 75,000 mobile devices examined you can rest assured knowing that JPT are likely to have encountered and analyzed most models and most issues which may come to light in their examination

Repair

JPT repairs and refurbishes the devices to assure that our clients can resell them at the highest going rate, minimising the loss per unit.
1. Each device is provided with a repair estimate
2. You will receive a breakdown of the devices including an estimate were you can confirm or deny the repair
3. Upon receiving the estimate response we will then process the repairs accordingly
4 . Completed devices are returned on a weekly basis after payments are completed
We work closely with multiple OEMs all over the globe to offer the best service
Unfortunately we are not authorised to repair devices under warranty in our own repair centres Due to every OEM having different regulations therefore we send all warranty devices out to third party centres that repair the devices based on our diagnostics.
There is a small charge in order to repair such large quantities in a timely manner.
The total charge you receive may vary based on diagnostics, third party costs and shipping costs.

Sales

E-CA’s professional listing team will assure to maximise client profits and sell them as fast as possible.
Client who would like to avoid the hassle of selling their own returns and would prefer someone to do this for your company, our sister company E-Commerce Agency Ltd could offer the service for a mere 12% final fee.
E-ca Lists all the devices separately, each condition with its own listing to assure that the devices aren’t sold below its highest expected rate.
E-ca further monitors the listings until the devices are sold, the service includes revising and repricing your products which guarantees that the devices are sold fast and deliver maximum profits.
E-ca’s clients get a weekly detailed report of all their devices being processed.
Once the devices are sold they get their funds transferred as per agreement.

Warranty

JPT is happy to announce a brand new service, dedicated to every company that sells electronic products, and would like to provide a professional warranty period, even on second hand devices to their end user.
Everything hassle free, we take care of the whole process on your behalf and with our cloud based system you can keep track of every single device.
If you are a retailer selling refurbished or second hand smartphones or electronic devices JPT will offer you a hassle free warranty service that you could provide to your customers, we will take care of all returns and check every device if it qualifies for warranty repair and provide a warranty length of your choice, devices not under warranty will be estimated directly to your customers, repaired and sent back directly, therefore removing any communication and making it hassle free.

Retailers 360 returns service

If you choose to use our sister-company to sell your products, they are prepared to offer full service which will assure your products are sold at maximum profits in a timely manner avoiding any unnecessary expenses or delays. From collecting the products, Diagnosing devices, Repairs and sales, they will determine the most profitable format and lay out any funds until your devices are sold.
From handing over the products till receiving funds, clients will have no headaches what so ever, this service is offered for an additional 8%, (combined with stage C it’s a mere 20% final fee)
E-Commerce Agency Ltd sends a weekly detailed breakdown of all items which were sold, they will deduct the selling fees, third party fees, fulfilment fees and transfer all the due funds as prior agreed. E-Commerce Agency Ltd will take a one-off final fee which gets deducted once the products are sold.

On site diagnostics

When you are not sure about the condition or issues about the devices you are selling or having back as return, it's causing your company loss of income, at JPT we take care seriously about profit regarding electronic devices.
We have a  brand new system that provides a full diagnostics check for smartphone and tablet directly in your warehouse/depo. Diagnose your devices onsite to remove additional time, shipping costs and increase the sales value, we will install a professional system on site and provide training sessions on how to use our simple diagnostics system.
JPT's system will provide a full report of any device faults or a simple message indicating if anything is wrong with the device, you could diagnose up to 40 devices at once with an estimated time of 2 minutes per test, additionally if you are using any of our repair services, failed handsets could be reported directly to us so we don’t have to run any additional diagnostics when receiving the device for repair.

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